Privacy Policy
At Superior Electrical, accessible from our ecommerce website, your privacy is our priority. This policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect:
- Personal information such as your name, email address, phone number, delivery address, and payment details.
- Information about your device, browsing habits, and interactions with our website.
Use of Information: We use your information to:
- Process your orders and manage your account.
- Communicate with you regarding your orders and provide customer support.
- Improve our website and services.
- Send you marketing communications (you can opt-out at any time).
Data Protection: We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
Disclosure of Information: We do not sell or share your personal information with third parties except for the purpose of fulfilling your order or as required by law.
Your Rights: You have the right to request access to your personal information, request corrections, or ask for deletion of your information at any time.
Return Policy
Returns: At Superior Electrical, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied, you may return the product within 30 days of receipt for a full refund or exchange, provided the product is in its original condition and packaging.
Non-returnable Items: The following items cannot be returned:
- Products that have been used or installed.
- Items sold at a discounted price.
Return Process: To initiate a return, please contact our customer service team via Whatsapp at +27 83 286 4825 with your order number and reason for return. We will provide you with instructions for the return process.
Refunds: Refunds are be processed after we receive the returned item. The refund will be issued to the original payment method.
E-Commerce and Shipping Policy
Shipping Information:
- Orders are processed within 4-10 business days.
- We offer shipping within South Africa. Shipping costs will be calculated at checkout based on your location and the weight of the items.
Delivery Time:
- Standard delivery typically takes between three to ten business days. Delays may occur due to unforeseen circumstances, and we will notify you if there are any significant delays.
Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your order's progress.
Damaged or Lost Items: If you receive a damaged item or if your order is lost during transit, please contact us at
E-Commerce and Shipping Policy
Shipping Information:
- Orders are processed within [insert number] business days.
- We offer shipping within South Africa. Shipping costs will be calculated at checkout based on your location and the weight of the items.
Delivery Time:
- Standard delivery typically takes between [insert number] to [insert number] business days.
- Delays may occur due to unforeseen circumstances, and we will notify you if there are any significant delays.
Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your order's progress.
Damaged or Lost Items: If you receive a damaged item or if your order is lost during transit, please contact Bonita at +27 83 286 4825 within 24 hours of delivery to resolve the issue.